ATM equipment failure

To whom it may concern, i have been banking with Nedbank from years and surely it is one of the best banks to bank with but yesterday i have been deeply disappointed with the way type of equipment they have in place that failed on me. I inserted my card in for a deposit for into my account, it took a while to process on the machine but i waited then i followed the steps until it asked me to insert cash into the machine, as soon as i inserted the cash the machine just crashed with the message. "equipment failure please collect your card and cash" the card was ejected but money didn't return. There was no receipt to state the equipment failure either. Later entering the branch at campus square johannesburg i was put with the worst service i could come across literally i entered branch at 1325 and left at 1500. there was no manager on duty a senior team leader that was helping and assisting the other two employees in branch. As per the person that was helping me expressed that the the ATMs are owned by third party and Nedbank has no control over it. I have to pay my credit card instalment and the delay will lead to interest increase !! i have reference numbers from the branch and call centre and but they have a turnaround time of 6-8 working days. I must also add on to the fact that it was not only me that experienced such there was another client in the branch with the same query. Why can the machines that are faulty should be fixed and continue to be used. Please can i be assisted.