ATM Deposit Query

<p>I deposited R500 into my credit card account on 4/4/2017 at a Nedbank ATM at Lakeside Mall. The ATM gave me an error notice stating that there was a problem with my deposit and I should wait for the bank notes to be returned but that didn't happen and there was no receipt issued by the ATM. I then asked my daughter to wait at the ATM in case someone uses it and manages to withdraw my money while I go into the branch to report the incident, my daughter was told by a Nedbank staff member to move away from the ATM and told her nothing will happen to the money. <br />I explained the incident to a customer service agent who told me that she won't be able to check on the same day if the deposit went through my account. She then told me to check the following day. I asked her to log a query and she said there's nothing she can do about it she won't even be able to log in any queries nor give me a reference number. I went to the OR Tambo International Branch to enquire if the deposit is reflecting on my account and there was still no deposit.</p> <p>I'm surprised as to why my query wasn't addressed immediately. I'm extremely helpless and frustrated with the service at Nedbank Lakeside Mall.</p>