ATM Deposit Nedbank

On Sunday 18th Feb 2018 I deposited R18000 into a Nedbank ATM at Westville Mall Durban. The machine gave an error message on the screen, did not issue a slip and my account was not credited. I phoned the call centre number advertised on the ATM and was transferred to four incorrect departments before finallly connecting with the ATM department. I explained what happened in great detail to the person that took the call. I have not been credited yet. I received a call yesterday, 20th Feb from the call centre asking if my complaint was for a deposit or a withdrawl! I then visited the branch and was told by the team leader that there is no record of my card being used at that machine on Sunday 18th Feb. Today is the 21st of Feb and my account has not been credited. No call from Nedbank either. This is the second time that this has happened to me at this branch. I did however eventually get my account credited the first time.I suppose I should have learnt to never use a Nedbank ATM for deposits. Especially the ones at Westville Mall. I expect to have another protracted fight with them in order to recover my funds.