ATM deposit malfunctioned and kept money R3200

Most off the time the deposit function on the ATM isnt working and earlier tonight i tried to do a deposit of R3200 at the ATM at the Zeerust branch after about a minute of what sounded like it was counting the notes a message popped up saying that the machine malfunctioned and only gave my card back and not the money I phoned and where told i will have to go into the bank the next day and it might take 24-48 hours frustrated as hell because it was a urgent deposit that needed to be in my account asap i phoned again and the next guy opened a case with a ref nr but told me it might take 6 working days to be resolved so *** is it the 24-48 or 6 working days and why couldn't the first guy open up a case with ref for me i am so dissatisfied and disappointed i feel like closing my account and going to a different bank which is definitely going to happen if my R3200 is not in my account by Friday the 17th of November 2017 and thst is a promise because if i cant even trust you with a deposit of R3200 i cant trust you with rest of my money!!!!!!