ATM Deposit Malfunction!

<p>On Saturday 05/08/2017 I went to do an ATM cash deposit into my personal Nedbank account. It was around 10:10pm going to 16:15pm. I inserted my Nedbank debit card into terminal GK08, the 3rd terminal from the video banking at the Eastgate Shopping Centre branch (192405), all seemed fine. The machine then asked me to insert notes, after inserting R6000 the machine read VALIDATING NOTES for a few minutes then a new screen appeared stating, MACHINE FAILURE, CONTACT NEAREST BRANCH. I immediately told my son to call the lady who was assisting another banker at the 1st terminal. I was then taken into the branch where I was given a dispute regarding an intelligent depositor transaction form. I filled out all the details required and insisted on a copy of the complete form, for my reference and was informed I would be contacted within 24hours, as the money in the ATM needs to be counted and all additional funds allocated to the relevant depositors.</p> <p>On Monday 07/08/2017, 08:30am I phoned the call centre number ********** 111, explained my situation and was transferred to the ATM’s department. I again explained my situation to the lady on the phone, who then gave me a reference number and again was told someone will be in contact within 24hours. Only at 15:30pm on the 08/08/2017 did I receive a phone call from another lady who then tells me Nedbank is unable to recover my R6000, I then explain to her this in unacceptable and how can Nedbank just lose R6000 and think it is okay.</p> <p>On Thursday 10/08/2017, 08:00am I phoned the call centre number again and gave my reference number and asked to speak to someone dealing with this matter, I spoke to a gentleman who was not able to assist, but rather told me that I would need to wait another 7-working day to know what is the outcome on the matter. I refuse to accept this and requested to speak to someone higher and was put on hold, only to be informed all supervisors are in a meeting and I will be called back at 10:00am. At 10:50am I called back to be told the supervisor is currently unavailable, as he is in the parking lot (probably smoking) and will call me back shortly.</p> <p>I am still waiting for the call centre to call me back and the time now is 12:10pm.</p> <p>How absurd this is! What a huge inconvenience it has caused. I've used other banks to do ATM and cardless cash deposit before and never have I encountered such misery. I went inside the bank to log a query, I was told that the machine would be balanced same day and that I would receive a call from the bank! I'm still waiting even after so many calls I made!!!</p> <p>I WANT MY MONEY BACK and I want it back sooner rather than later, Nedbank is very happy to ***** money from its loyal customers, but when confronted not willing to return the peoples hard earned cash. Quick to send out messages informing you how to do safe and secure banking, but the biggest ****** are sitting in the bank laughing down at the very people they are *****ing from.</p>