ATM Deposit gone missing

Good Day All - I am a customer at Nedbank <br> I did a cardless ATM deposit on Monday afternoon for my bond debit transaction - like I do every month <br> As per prompts - I followed the process and when I put the money into the ATM and it kept reading validating and the ATM stopped without issuing a receipt or crediting the intended account <br> The screen showed new cardless transaction -I called the call center immediately ***<br> I managed to speak to an agent who was very helpful - and is still keeping in contact -BUT Yesterday I have been on the phone the entire day to seek help and no one is able to give me answers as to how to get my money allocated to the account .The agent has spoken to all divisions to seek assistance at Nedbank and the agent cannot get answers ( she is also been transferred from pillar to post) .The branch manager at Carnival Mall - Mr G Dimpane took my call yesterday morning at 9:00 am and advised me that he is unable to assist.<br> He didn't even bother to take my details, or advise that they will log a call with the ATM custodian or seek advice and come back to me.Just a response - sorry I am unable to help [URL Removed] logged - no feedback