ATM DEPOSIT FAULTY

At about 5:30 I was trying to deposit money into my current account. The machine took the money then said some or all your notes were rejected then the ATM stopped working. I didn't get the money back or even a deposit slip. This happened at the Nedbank ATM just outside the Nedbank branch inside park station. The branch unfortunately had just closed and when the branch staff came out the security guard tried to call them to help me. As they had already knocked of not any help was given. I was afraid to move from the ATM as I thought the money would come out and someone would take it. I then called the call centre the 1st guy I spoke to said he couldn't give me a ref as the branch had to log the call for me. After nearly 40 minutes on the phone the second consultant I was transfered to gave me a ref number. ********** 6 I am appalled by the branch service yes they were closed but the least they could do was give me a direct line I could call. I stood there crying because the amount of R2850 had just dissappeared. This has happened to me before where I was withdrawing money and then the money never came out. Nedbank staff has a tendency of treating us normal bankers without a sense of urgency. I might not bank millions but the little I bank is a lot to me and my pocket. Hope I can get some kind of resolution as changing banks is a very unnecessary exercise which I have no energy in doing as I just want better service from my bank. Please help me retrieve my money.