ATM Deposit

I made a Nedbank ATM deposit last July 2024 at an ATM in Irene Link. The ATM took all the money, closed and re-opened the slot and had a message on the screen written "returned notes" the money was too far for me to can reach, then ATM showed a warning that i have taken too much time and it closed. I did not get any confirmation of the deposit. Because i was paying a 3rd party, the money was due on the same day, i went ahead and used the ATM again to make the second deposit. The ATM took the money but did not deposit it to the merchant. I immediately called the call center to notify the agent of what had transpired.The agent completed a form for me and gave me a reference number for both queries. Days later i received an sms stating that the matter has been resolved, meaning the merchant had been paid only for the 1st deposit. and then for the 2nd deposit the sms said declined "duplicate". I am a driver at take a lot and i was paying Take a lot for parcels received from a customer. I called the call centre, was referred to Olivia Mike. We spoke on the phone, she also sent me an email. She confirmed that she will investigate and get back to me. I have sent an email to her with no response, have called the call centre and i was told she is the only one that can assist since it was assigned to her. I went to the Centurion Branch this year in February and i was assisted by Molefe Moses, who is also investigating and has said it will take 7 days to get feedback.Its been over 10 months now, i'm not sure what to do or where to go. I believe that the ATM's have a surveillance camera, can these video be pulled played back and the money refunded please. I am not claiming millions, it is just R100