Atm cash dispute -

on Saturday, 06 February 2021, my brother deposited money to the value of R3150 from a nedbank atm into my mom's nedbank account, The atm gave him an error and still did not release the money, however the money still did not reflect in to the account. He then called nedbank to repost the issue, he was given a reference number and a case number, he called again a day later and was told the money would reflect 3-4 days. 4 days later the money has still not reflected. On Wednesday evening, she called nedbank and she spoke to a consultant by the name of Michelle and she told her the money will reflect. She then decided to visit the branch to get assisted, only to find out that she would get the worst customer experience. Money has still not reflected and no one from nedbank has given us feedback. I'm so disappointed and disgusted with the service Nedbank has given us in these past 6 days. To make matters worse, she's been charged bank fees for bounced debit orders. i request that this matter be attended to as soon as possible. This is truly the worst experience any customer can get. Nedbank better give us a response within 24 hours