ATM cash deposit technical issue

Yesterday i went to deposit funds between the value of R15600 and R16600, I used the atm in tygervalley mall, terminal number FC19, when i deposited the funds the machine took r4200 and rejected the other notes i then clicked on add more notes and it counted funds, the machine then through my card out and gave me a receipt and on the atm screen it had a technical error message, i have layed a query with the number provided on the slip and i even waited for the branch to open, i then made a query there with my reference number being 576979, the lady that assisted me was using the wrong system and struggled then a supervisor came out or team leader to help and did it, she told me the process and said she will log it the same day and get the guys to come out to balance the machine as its a terminal at the branch i called numerous times between today and yesterday and no log has been made for anyone to go out nobody got back to me my money just disappeared and i need it as it was money im supposed to use for my daily expenses.

the bank has no intrest in a client that has money that disappeared as many consultants tells me that i need to wait the course and theres nothing they can do,

its frustrating as i need money and i pay for a service, expecting the bank keeps your money safe they just dont care!!!!!!!!!!!!

i called the call centre half hour ago and now they saying theres is no trace of the reference i gave.

i have never experience this with a bank before i change from fnb to nedbank but ive never got this type of service before,

i regret the day i opened an account with nedbank really,

i just hope my funds are going to be returned to me asap really.