Atm Cash Deposit

I am in tears as i write this. I did an atm deposit on Saturday the 29th on the Nedbank machine, i was depositing money into my account as i was avoiding to use it, the money is for rent. The machine gave me an error after inserted the money and gave me a slip. I immediately called and logged a call, they told I had to wait 4 days for the bank to fix this error, the whole 4 days. I was shocked because I needed the money to pay the rent on Monday. I went to the bank on Monday, the consultant didn't say much to me, she started typing something on the computer for the whole 30 minutes and chatting on the phone without explaining anything to me. Then she gave me a paper and said you will get your money on Thursday. I tried to ask more questions but she was just annoyed. 4th day today and i have to pay my rent or i will be sleeping on the streets with my kids, i need my money, it's mine i was not asking for a loan from you. I called customer care, the lady told me there's nothing she can do I just have to wait. Nedbank fix this matter today... I WANT MY MONEY. While on it fix your staff, take them to customer service training.