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Polite M

1 reviews | Active since Oct 2015

14 Oct 2015, 09:10

ATM Cash Deposit

I made a cash deposit VIA ATM on the 01/10/2015 @ 17H53 for my Overnight Debit Orders, as usual the money was available on my account Immediately after the deposit but the following morning I found that my debit orders had ran and I was sitting on a MINUS. The Money that I had deposited didn't reflect on my account. I then phoned the Call Centre and spoke to some guy who said my account was not over drawn from their side, I then requested a bank statement to be emailed to me and to my surprise it was exactly the same as what I was looking at on my side.<br> The money that I had deposited only reflected on my account on the 02/10/2015 and only then my account showed a surplus but when I checked my account on the 4th I noticed that Nedbank had charged me R90 of charges for each Debit order.<br> I then phoned the call centre again to find out why because I was told my money was reflecting on their side....I was told that because the money was only deposited after hours it takes 24hrs to reflect on my account- this was very shocking to my ears....Nedbank is the the only bank that holds on deposits done after hours for 24hrs. Ive never experienced such a thing with other banks.<br>

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Replies (1)
Nedbank
Nedbank's reply14 Oct 2015, 09:38
Official
Hello Ekaeka,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards
Client Experience Team