atm card ****

I was a victim of Atm card **** on the 10th February 2015,i lost an amount of -R8000,I consulted my private banker Phuti *****ya,I was hoping I will be assisted and be treated with respect,only to find that I am being taken care of by the most care free person I have ever came across.I sent him several mails and called him many times,this person lacks commitment in his job and he doesn't care about client service at all.he sends me from pillar to post,since February I am still waiting for a positive feedback.on one occasion he told me it's not his job to follow up on this case,I am shocked and frustrated on how this guy is treating me.<br> <br> I am loosing hope in Nedbank as a bank and I am now taking this matter further.