EM
Earnest M

1 reviews | Active since Oct 2011

04 Jun 2015, 23:01

ATM ALWAYS SWITCHED OFF FOR DEPOSITING

It has come to my attention that NEDBANK at Blue route Mall switches the only machine that accepts cash deposits. For the past week now i have been going there only to find that the deposit feature on the machine is disabled. This in suspect they do to make sure that customers go inside the bank to deposit by the teller which in turn charges ridiculous amounts. I always deposit my money at the atm because the charges are cheaper. Yesterday I had to deposit money in my own account in the branch because the one and only atm available for us in a 30km radius is always switched off for deposits, i was charged R62 for depositing by the teller, i think this is exploiting us of our hard earned cash. I have seen many people bounce when they go there and there is no other ATM near by it is only a single atm to cater for a bigger population. other banks like FNB and Standard which are nearby have more than one machine if one is not working their customers have an option.<br> <br> Nedbank please start looking after your customers. <br> <br> Im not happy that i have to pay such a huge amount of money for the deposit. and the inconvenience of failing to deposit money afterhours.

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Replies (1)
Nedbank
Nedbank's reply05 Jun 2015, 07:58
Official
Hello creator,

Thank you for raising your concerns with us. We are looking into your complaint and appreciate your patience in this regard.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team