At the same time money was taken via the Nedbank accounts

I have been a client for 35+ years & ***** activity occurred on my account in June. It is now 21st October & this matter has NOT been resolved. In the meantime I am paying R1000+ finance charges monthly plus almost R3000 payments on this ****** money Each time I contact the ***** Dept they tell me nothing is resolved & they are still investigating. I am horrified at this kind of service, as being a longstanding client they should be able to see my account history & see these transactions were out of the norm. At the same time R11 000+ was taken from my Discovery account via the Nedbank app. Within 2 days they had refunded me this money - going forward I am transferring all our family accounts to Discovery .

Nedbank this is unacceotable