At Nedbank you will not GET ANY HELP...BADLA IMALI YETHU.

I opened this funeral cover 2015, at first in 2016 was pregnant, I delivered twins which were still borne. Followed the procedure claimed for them but was told that claim was repudiated. The pain, trauma,headache I went too was unbearable. However, I didn't cancel my cover with NEDBANK and continued to pay my premium as agreed. Secondly, my agreed upon policy premium was paying R221.20. A couple of months down the line, I decided to increase my premiums to R317.39. This cover included all of my beneficiaries and myself. Post changing my policy and debit order amount, Nedbank proceeded to debit me twice, one for the initial amount and another for the revised policy amount. I contacted NEBANk several time to enquire about these incorrect debits. I was told that it was an error on their side they will sort it. They refunded my account with the incorrectly billed debit over the previous five months. Following the refund, NEDBANK debited the wrong amount, this being the original amount that was quoted on the policy, R221.20 and not the R317.39. I have been calling Nedbank client service twice a week trying to get this issue sorted but even today still sitting with the same problem. When I call they always make me hold for more than 45-min always. I spend a lot of time attempting to sort this issue out but the agent will always tell me that they need to discuss this issue with their Team Leader or Supervisor and they will give me feedback. Still with no resolution to the problem, NEDBANK insists on me opening up a new funeral policy with their 6 months waiting period. I find this behaviour unacceptable as I have been paying all of my premiums without fail.