@Nedbank #Nedbank

Good day Dennellia and Karishma

I hope you are doing well, you have assisted me with my Bond and right now a lot of paper work has gone wrong from Nedbank. My Name is Nicholus Nhlanhla Mohale. I have a bond with Nedbank and a homeowner's insurance, well that is what I thought I had. to my surprise, I have been paying Nombuso Mosane's bond. I have attached the statement, for your perusal. From the insurance department they cannot pick up my ID number. Today I needed to submit a claim and I cannot be assisted because I have been paying Nombuso Mosane's bond.

This is such an inconvenience to me as a client and on a month basis I am paying. Now I cannot be assisted because someone did not do their job correctly, I am paying a huge interest on this bond and an insurance policy which basically I do not have with monthly service fees and admin fees. What is it that I am paying for when there is such going on in Nedbank.

What I have discovered today is really ********* and so unprofessional. My property now will be damaged because I have to wait for Nedbank to fix their house which is a mess. This is so ********* for the millions that I will be paying back to Nedbank and I want nedbank to pay for this mess and the inconvenience that they have cost. We pay for everything and now it's time for the big bank for pay for their ********* behavior. I will not take a plain apology for this because emotionally it is draining. I had to be on a call for 1 hour 30 minutes for all this feedback. Not only that but there is more

I was debited more than what I have signed up for, for the first 5 months of this bond I was de*****ed by the big bank March 2019 to July 2019.

R8500.83 26 March 2019 R8500.83 26 April 2019 R8500.83 27 May 2019 R8500.83 26 June 2019 R8500.83 26 July 2019

The premium went to the original amount R8 322.47 in August 2019. Again this is administration gone wrote or should I say *****? How can this be a mistake? No it's not a mistake at all, it's people *****ing from clients. In all of this the bank never detected it or someone within the bank knows what they were doing? This is so unacceptable.

I am so unhappy with the service that I have been given from the bank which I pay for and I believe I should be paid for this. I will be forwarding this matter to my legal team and if we have to go to court for this to be paid so be it. Today a case number from the bond department has been created : ***8, if it was not for the claim that I needed to make today when was this going to be detected? A claim that couldn't even go through and I am paying.

Customer service is a priority for me and will make sure that Nedbank pays for this mess. This is within my rights as a client and will make sure that I get what is due just like the debit orders that goes in my account monthly.

If I have been paying for someone's bond who has been paying my bond? My credit record and profile? What does your quality assurance department do to make sure that all paper work is in order and clients are paying for the right bond when this was not detected for a year of paying this bond, yet we pay for monthly admin and service fees. What do we call this? Johannesburg continues to rain and my property and house contents are getting damaged because Nedbank allocated my money to someone else.

Please also send me the bank ombudsman's details because this is so unacceptable and ********* and I believe I should be suing the bank because we pay millions of rands in loans we make with the bank and thousands of rand on service and admin fees only to find that the very admin we pay for is not validated and quality assured. Where is the quality service we pay for in interest?