***** AT NEDBANK BOXER KWANOKUTHULA

I am writing on behalf of my neighbor who has been banking with Nedbank since 2023. Initially, everything was going smoothly when she banked at the Nedbank branch in town. However, her experience changed after she started banking at the Nedbank branch in Kwanokuthula. In June, she visited the branch to make a store deposit, as she usually does at Boxer Supermarket. After depositing her money, she approached the two ladies working at the Nedbank kiosk for confirmation to complete the process. Upon presenting her ID, one of the staff members, Sizeka, called the other for assistance. Instead of addressing her inquiry about her account balance, Sizeka began asking her personal questions, such as who she lived with and whether she had a boyfriend. When asked for her boyfriend’s and child’s phone numbers, she admitted she didn’t know them. Sizeka then instructed her to return home and bring her child with her, without answering her initial question about her account balance. Upon returning with her son, Sizeka asked the child for his contact number, and it was at this point that Sizeka informed her that there were no funds in her account as they had been withdrawn. Despite her requests, they refused to provide a proper bank statement, instead offering a transaction list that lacked clarity regarding the withdrawals. My neighbor lodged a claim with Nedbank and was advised to wait for six weeks. After this period, she followed up and was informed that the ***** department had only received the documents related to two of her account numbers, despite her claim being lodged back in October. --- Let me know if you'd like to make any adjustments or add more details!