iT
illona T

1 reviews | Active since Mar 2009

04 Aug 2015, 09:57

At last someone who is willing to assist !!!

I was a victim of credit card *****<br> I tried to contact the ***** department to stop the transactions but was not assisted<br> I posted a complaint on Hello Peter and the same day Merilyn contacted me to assist in resolving the situation<br> She called back on several occasions and I was able to approach her in solving the problem<br> I had contacted numerous individuals at Nedbank for assistance and was always informed that this would be forthcoming but nothing materialized<br> One call to Merilyn and within the hour everything was resolved and I felt that someone was willing to go the extra distance in assisting<br> Merilyn needs to be commended for her positive attitude and I hope her superiors will take note of this efficient employee

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Replies (1)
Nedbank
Nedbank's reply04 Aug 2015, 10:57
Official
Hello andrew23,

Thank you for taking the time to provide us with such positive feedback on the service you have received.

It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right.

Kind regards

Client Experience Team