*********** assistant

On the 30th of January took my 89 year old gran to the Bank to get a knew card fixed… she barely can walk and stuggles to even comprehend anything. We we went to ****wood mall in Uitnehage the Lady who helped us , said we don’t need a new card the chip is fine…. Follow day went to run errands for my grandmother. STILL her card is not working, went bank to the bank only to be told I must come back with her… my Grandmother is very old and very confused… im stuck with her crying as she says her house rates are not paid… I have been begging her to try and listen that the bank lady did a mistake… im so fustrated with Nedbank and the incompetence… its already enough dealing with someone who has dementia. My Gran has only banked with Nedbank for years…