Assistant

I am so disappointed with the service that I got from Nedbank really the service I got is not to my expectations. I opened an account on their website and I experienced some challenges then I called for assistance and I was assisted without any problems to open the account. I was told that I would receive a notification to pick up my bank cards at Reds Mall in Centurion. To my surprise it's being two weeks without getting any notification I called yesterday to query about this and I was told that I need to go to the branch because the contact number that is on the system is an old number that I used before and I found it strange because I gave the lady who assisted me with the opening the account my current number I am using. I have already sent the account details to my HR to drop my salary to the bank but I don't have any access to use the account. I don't have time to go to the bank surely something can be done to update my cell number, I NEED URGENT HELP PLEASE. I can't make it to a branch due to my working hours.