Assistance with **** accounts n cancelation of those accounts am suffering beacuse of nedbank

My name is jabu mabunda I don't have any account with you nedbank I was called n told I hv credit card with u bank n I was advice to sent some of my documents to you n I did n I also went to you branch at sunward Park they put me pola to post n I called you ***** department advice to sent documents I did that but still no answer n I spoke to the manager or team leader called nhlakanipho Mthethwa said will escalate the Metter no reply please help me I can't find job now am strangling now am bread winner at home please help me by clearing everything from you system n please reply to me on *** or email me back at ***