Assistance required

<p>Hi there, I cannot give you guys a bad rating, as I have always received amazing service from you guys. So i dont feel an isolated incident deserves a bad rating at all. There seems to be confusion at the moment whereby a application was not fully captured on tuesday, and had to be redone this morning. Long story short, its been 2 days, and I really need this resolved today. Can anyone assist me please?</p>