Assistance offered not to my satisfaction

I phoned today from ********** at around 10:00 because there is debit order of R150 that went through my account which i wanted to clarify. Firstly the agent who was assisting me was clueless, i was being told that the R150 was to keep ,y account open. he had to ask someone next to him for information all the time. i was on the line with him for 27minutes without any help. i asked to speak to the lady who he was consulting during our conversation, i waited until the line cut me off. i called again and was put through to credit card division were i spoke to Patience was so so RUDE my God.. She had no interest of listening to me she just said i will put you through to the another department. you could hear from the tone of her voice that she was getting impatient with me.