Assistance

I app**** for a loan yesterday and I was approved and told to submit documents at the branch which I did this morning short of banking statement. I then went there to submit the statement and I waited for an hour to be helped and just before my number could be called this lady who found me there without a number was helped before me. This is unacceptable for a bank with a system that is deemed fair. The sales person who assisted me was off and my documents are sitting on his desk.<br> <br> I called Nedbank personal loan to cancel my loan and this lady is telling me there is nothing on the system. Tomorrow if I get the money I will not be liable for a cent in their interest because I explained to her and she didn't want to listen.