Ashamed to be associated with Nedbank

It is the 2nd time that we have a ********** transaction on our account. April 2021 (R8000.00)was the first and now 27 July 2021 (R3300) 2nd time. Up to now Nedbank has done nothing about it. I try to report it today. After waiting 32 minutes on the phone for the ***** department agent, I had to put the phone down. They just keep you on the phone until you give up. Let us see if they will call me back. NEDBANK I T IS A SHAME TO BE ASSOCIATED WITH YOU. ***