As bad as trying to contact Home Affairs

Trying to contact the insurance department on *** holding for 10 minutes at a time then line goes dead. Did get though once gave the operator ALL my details including my cell phone number then the line went dead pretty sure she just put the phone down because she never phoned me back which I would expect when dealing with a non-government service company that continually advertises there service levels. So far been holding 30 minutes and getting nowhere.