dD
dbucher D
1 reviews | Active since Jul 2016
30 Nov 2019, 10:59
as a client with Nedbank since early 1980's and get insulted by an online Agent is just not on. In America I would sue them for defamation for a hefty sum..
Below online correspondence with Sinaye. I needed a proof of payment of a purchase I paid with a ones of on the mobile App of Nedbank,
10:33 AM I will take a look at your account please hold. - Sinaye of Nedbank 10:36 AM the payment went to Mercantile bank - my comment 10:37 AM This is from a business account. - Sinaye of Nedbank 10:37 AM my savings account - my comment 10:38 AM We would have to contact you and transfer you to the business department. - Sinaye of Nedbank 10:38 AM its not a business account - my comment 10:39 AM Thank you for your patience, I am still here with you. - Sinaye of Nedbank 10:39 AM amount payed was 4848.00 - my comment 10:39 AM Listen here stupid - Sinaye of Nedbank 10:39 AM All Agents have left the conversation
Helpful (0)
Replies (1)0
Replies (1)dD
dbucher D's updateReviewer Update
24 Dec 2019, 15:38Nedbank Letter of Apology;
Dear Mr Bucher
Hope you are well, and thank you for the information provided.
On the outset, I would like to express my gratitude to you for allowing me the opportunity to intervene and redeem our relationship with you. It is always our intention to deliver service of a standard that is deemed more than acceptable and when we fail, the opportunity to repair the gap created and make right is always welcome. We value your support and we respectfully request that you do not take this as indicative of the high standard of service that we strive to maintain at all times.
The matter has been expedited to the relevant manager, and the Nedbank HR processes will be implemented and adhered to. As this is an internal process , we will unfortunately not be in a position to advise on the outcome.
Also find attached the apology letter, that was drafted by Sinaye and which his direct line manager believed he had sent to you. I was advised that Sinaye also attempted to call you in order to apologise however was unsuccessful in reaching you.
We trust that the above is in order and apologise for the inconvenience caused. In terms of the way forward, we also realize that this negative experience may have eroded your trust in Nedbank, but sincerely hope that in time we are able to put this matter behind us and look to reaffirming a positive banking relationship with you. We will proceed to close the case on our side.
Kind Regards
dD
dbucher D's update24 Dec 2019, 15:38
Reviewer Update
Nedbank Letter of Apology;
Dear Mr Bucher
Hope you are well, and thank you for the information provided.
On the outset, I would like to express my gratitude to you for allowing me the opportunity to intervene and redeem our relationship with you. It is always our intention to deliver service of a standard that is deemed more than acceptable and when we fail, the opportunity to repair the gap created and make right is always welcome. We value your support and we respectfully request that you do not take this as indicative of the high standard of service that we strive to maintain at all times.
The matter has been expedited to the relevant manager, and the Nedbank HR processes will be implemented and adhered to. As this is an internal process , we will unfortunately not be in a position to advise on the outcome.
Also find attached the apology letter, that was drafted by Sinaye and which his direct line manager believed he had sent to you. I was advised that Sinaye also attempted to call you in order to apologise however was unsuccessful in reaching you.
We trust that the above is in order and apologise for the inconvenience caused. In terms of the way forward, we also realize that this negative experience may have eroded your trust in Nedbank, but sincerely hope that in time we are able to put this matter behind us and look to reaffirming a positive banking relationship with you. We will proceed to close the case on our side.
Kind Regards