Arrogant staff & 50 minute wait to collect card

I went to collect my credit card from Nedbank Cresta. After 40 minutes standing in line with 3 counters dealing with inquiries, some people at the counters have been delaing with them 20 - 30 minutes? I asked a lady with short white hair by the name of Ursulaine Muller who was at that time filing envelopes. Can she explain to me why we have to wait 40 minutes just to collect a card. Without turning to me and address me, she she kept on filing and look at me over her shoulder and rep**** the counters are busy and the queues long!! Is that the service and attitude we the public get from Nedbank. When I finally got to 1 of the 3 counters after 50 minutes I asked the lady what services does these 3 counters give and she replies that they are enquiry counters and it depends on what the customers require. So evidently it is not just enquiries as people are helped for 20-30 minutes! Why are there not a dedicated counter just to collect cards over a busy month end weekend? I have understanding for the renovation but not for the arrogant attitude of staff that convey the sentiment \customers can stand as long as they need to and that we should be grateful when we get attended to!""""