ARROGANT, NON EXISTENT CUSTOMER SERVICE
<p>ATTENTION ALL CURRENT CLIENTS & POTENTIAL CLIENTS OF NEDBAN****</p> <p> </p> <p>This is to warn any exisitng and potential clients of NEDBANK to please not do business with them at all. Whatever you may have heard or read about them ito service and attitude is true and indeed correct.</p> <p> </p> <p>I have been a client of them for over 15 years, and signed a Debit Order (DONT EVER DO THIS), and they go and debit whichever amount they feel like debiting you with from time to time. Last month and one of the other months in this year they DOUBLE DEBITED MY ACCOUNT with an average amount of R1.700.00 (x 2) on one month and another occassion with a similar amount.</p> <p> </p> <p>I then reveresed the amount as I had already paid this to them, and then they go and block my card for no apparent reason when I wanted to make a purchase today in the store. </p> <p> </p> <p>NO COMMUNICATION from their side whatsoever as to WHY they debit me twice on the SAME amount, nor the reason for listing / blocking my card.</p> <p> </p> <p>They have my detaisl, email address, mobile number etc. but find it very difficult (apparently) to communicate with me in todays day and age.</p> <p> </p> <p>I will therefore repay this account and close it once I have done so as I dont deal or entertain arrogant *******s like these on any level.</p> <p> </p>
Dear Chris Heunis
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Chris Heunis
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
