Arrogant & Narrow minded call centre staff

Your call centre staff is incapable of listening to customers, they are more focused on giving you information that they think you want. I called in asking if it is possible to restructure my payment plan on my credit card as i will be going on maternity leave soon. The agent persisted to want to tell me about how budget facilities work when you transact, all of which I am well aware of and this was not my question. He did not listen to my question at all and wanted to tell me what he wanted to tell me which does not answer my. He then become stroppy, arrogant and raised his voice. So firstly, there was no problem with connection and i am not deaf. I was telling him that he is not answering my question. This is a common mistake done by arrogant call centre agents, thinking raising their voice makes a difference in understanding. Afterwards he tells me about payment options which I also know about the options available. Again, not answering my question which was if the balance can be put on an extended plan. I eventually gave up, the agent didn't even check the account to better assist me. Is not best practice to take access customer's account/information first before you give advice.

Disgraceful that Nedbank employees people who speak to their customers in this manner.

I think agent's name was James and the call was for today 23 May at about 12:18