ARROGANT BRANCH MANAGER FOR NEDBANK

HI

NEEDED TO APPLY FOR NEDBANK POCKET POS. WENT INTO THE BAYSIDE MALL BRANCH TABLEVIEW WESTERN CAPE , DISGUSTING SERVICE. WAS REFERRED TO SOMEONE WHO I ASSUME IS THE BRANCH MANAGER A DESIRE SWANEPOEL. SHE HAD TOLD ME THAT SHE HAS A LOT OF WORK AND I SHOULD DROP HER AN EMAIL WITH MY BANK STATEMENTS ( RUDE & ARROGANT TONE ) , PROOF OF ADDRESS AND ID COPY ON THE 11/04/2018.

ON THE 12/04/2018 I HAD TO GO INTO FNB TO DO SOME STUFF , SO I PRINTED THE STATEMENT AND WENT BACK TO NEDBANK WHICH WAS RIGHT NEXT DOOR. AT NEDBANK THE SHOCK BEGAN , I WAS DIRECTED TO HER OFFICE BY THE WALK IN ASSISTANT . I TOLD HER I HAD BROUGHT THE DOCUMENTS WITH , HER 1ST RUDE AND ARROGANT RESPONSE AGAIN WAS , SHE IS BUSY , SHE WILL GET BACK TO ME AND THAT I CANT JUST SHOW UP AT HER OFFICE WITHOUT AN APPOINTMENT. I THOUGHT NEDBANKS BRANCH MANAGERS HAD AN OPEN DOOR POLICY? JUST SOME INFO FOR NEDBANK , I HAVE 2 BUSINESS ACCOUNTS , 1 WITH FNB AND THE OTHER WITH STANDARD AND HAVE NEVER EXPERIENCED SUCH ARROGANCE. TO DATE I HAVE HAD NO RESPONSE FROM NEDBANKS BRANCH MANAGER , BEEN INTO NEDBANK ON 31/04/2018 AND SHE WAS NOT IN SO HER COLLEAGUE DROPPED HER AN EMAIL TO CONTACT ME BUT TO DATE NOTHING. MY QUESTION TO NEDBANK , WHERE IS THE CUSTOMER SERVICE WHEN YOU EMPLOY PEOPLE WITH SUCH ARROGANCE? AM I NOW EXPECTED TO GO BACK AND SPEAK TO THAT THING? AM I NOW SUPPOSE TO GET NEW BANK STATEMENTS CAUSE OF YOUR *********** AND ARROGANT STAFF? I REQUIRE AN APOLOGY FROM NEDBANK AND I AM OF THE OPINION THAT DRASTIC ACTION SHOULD BE TAKEN AGAINST SUCH EMPLOYEES.