Arrears of R3068.78

In January the 28th I called Nedbank to notify them of my changing banking details, so that I did not miss a payment. On this day I spoke to Nedbank Homeloans, MFC & Personal Loans. Homeloans & MFC honourned my instructions and on the 20th of February debited my new ABSA account. Personal Loans ignore this instruction for February and March and continued to debit my old Nedbank Cheque Account. In April and May they debited the account without no success. When I was eventually contacted for my account being arrears, I asked them to kindly refer to my January instruction and use those details going forward. I was shocked to find out that Personal Loans had lost my new debit details. In took and entire week of harrasment calls from client services before someone within the department to pull my telephone call made from my cell phone to get the details and update them. As a client, I should not and I cannot be liable for Nedbank losing client information, or failing to act on a client's instruction given in dew time. I have also not given permission for my account to be debited 3 to 4 days before the agreed debit order date as I am incurring charged for this.