Arrears Account Complaint

<p>I bought a car in March this year. The agreement is with MFC, a division of Nedbank. The agreement states the first installment due is in May 2017. The debit order went off, ITC updated that it was paid as did my account on the www.mfc.co.za login. The next installment has just gone off this morning. I logged into the MFC online portal to check my statement only tofind that I can't get a statement because they show that my account is in arrears. I called the call centre number only and was assisted by Ronald who advised that he had to transfer me throug hto Tseko. after holding for THIRTY SIX MINUTES the line just went dead. I called back and spoke to Jonathan who again advised I had to go through to Tseko, but he would transfer me to Tseko's spervisor Eunice. It has now been THIRTEEN MINUTES and Eunice's line is just ringing. WHAT IS GOING ON?????????????? My account, according to my credit areement, IS NOT IN ARREARS!!!!!!!!!!! And why does no one in Tseko's department answer the phone. </p>