Arrear Credit Card Accounts?

Experience financial difficulties since few years ago. It has been communicated to Nedbank. Me and my wife did make payments as we could afford it as we have different accounts with Nedbank that falls into arrears because of financial difficulties. We are not receiving what we are requested when asking for detailed statements to see what our debt really is. They keep on calling and later on Brooks and Luyt agents called and mentioned how much we owe but we never agree to what they were saying we are owing and did request again statements. My wife also request settlement amount from Nedbank, has in the meantime been ****med from the money she kept for the settlement but to date she did not receive any communication from Nedbank. I did approach Nedbank directly on 17 March 2025 as I could not get through to the attorneys with whom my account seems to be and request again a statement from Nedbank. Confirming my details the agent of Nedbank had it totally wrong as he mentioned that my Postal address is in Rivonia, etc. on which I said that my details seem to be incorrect on their system. The agent quickly move from that point and did I try to make him attend on the fact that the details seem to be wrong on their system, maybe why I never receive any statements for all this time? Nedbank/Attorneys even put on my credit profile (ITC) that my monthly installment is approximately R 44 500 per month which blocked me from doing any business trying to get myself out of debt. How can one have an installment of R 44 500 ? The Nedbank agent who got my details wrong informed me that my account has been handed over to legal when it stands on R 28 500 after I told him that I owe R 25 000 the time that I start to fell in financial difficulties. According to agent interest is still added to account,etc. We are really trying to settle but cannot do so when Nedbank/Attorneys are not bringing their part and do we struggle for all these years just to get detailed statements out of them as we do not now what we are owing and if we are still owing after all these years. So much to say on me and my spouse Nedbank accounts but do I trust that we will be assisted much better from here. I in the meantime even show Nedbank that I am bringing my part by paying off the overdraft a few weeks ago which were also in arrears with them. At least I could see what I was really owing.