ARRANGEMENT DISOBEYED

I am so disappointed and embarrassed with Nedbank. My name is Nozipho Langa with ID No. ********** 0082. I am client at Nedbank with Account No. ********** 796. On 20/12/2018 I contacted Nedbank to make payment arrangement as I failed to pay in December due to family crisis. On 15/01/2019 Nedbank deducted over R6000.00 in my account as I expected the deduction of (R1992.72 plus R700.00) as per arrangement. Today’s (15/01/2019) deductions are as follows: R1992.00 x 3 plus R700.00. Therefore, I feel **** to and treated like a ********. I really don’t know how I am going to survive with my kids, NEDBANK has ****ed my budget.