ARRANGED PAYMENT NOT ADHERE TO BAY NEDBANK

Due to circumstances, I missed one payment at the end of AUGUST 2015. The collections department contacted me in the first week of September 2015 and asked me to make arrangements for the missed payment to be settled.<br> <br> I had asked to pay the missed amount of R1075.58 over a period of 2 (two) months and I received a settlement amount of R1613.37 monthly for two months with Reference ***. It was arranged for 28/09/15 and 28/10/15 which is my payment date.<br> <br> On 25/09/15, I received a notify sms from the bank about the Debit Order of R1075.58 from Nedbank. I thought that they deduct the amount in full but about 15h24 on 25/09/15, I received another sms from NEDBANK which was a REMINDER of the payment arrangement of R1613.37 which will go off within 5 days.<br> <br> I think this is POOR SERVICE because I have an arrangement in place and the amount of R1075.58 should not put through to look for funds.<br> <br> I immediately contacted the bank after I received the reminder but was transferred from pillar to post until I met a Lady who stumbled her name who wants to help me but at the end told me that I must contact over a hour which I did but no-one could give me an acceptable answer.