Are you helping customers during lockdown or not please??

Rather concerning to see that Nedbank has not rep**** to any of the complaints on the first page on here...

Anyway - let’s hope somebody at Nedbank is reading this. You advocate that we use digital channels to make arrangements to free up your call centers - but when you do get a reply to emails (after days of sending multiple emails) you get told to call..? Huh?

I’ve been trying to get a limit increase on my Nedbank Professional Banking VISA card for almost two weeks - after YOU sent me an sms offering the increase..

When I did call, I had to sit on the phone for 25 minutes - only to be told that I must first make a payment of R1510 and then maybe I will be given the increase. But, I’ve been given a 3 month payment holiday and my account was up to date at the end of February - so why must I make a payment to get a limit increase that you offered me?

I read today again how Nedbank is more than willing to help clients during lockdown - it sure doesn’t seem that way. It seems your customer agents are deliberately making it difficult for clients to get help with arrangements.

Very disappointing Nedbank - are you helping customers or not?

Thank you.