Archaic systems and pathetic service

I cannot believe the poor service I have received from Nedbank I received a ****le before lockdown and left it at the office, because I couldn't figure out what the pin was to login. When I went in again, I phoned Nedbank and a gentleman answered and explained that the pin is 123456 and that it's a standard pin that everyone knows. So if everyone knows it, please tell me why it's relevant on initial login??? So finally I'm in but now the password has expired, and you have to fill out a form to get a new one. So forms get authorised, I send through to Nedbank last friday at 11am, till today I have not been contacted and we need to make payments. So I decide expedite what should be a relatively simple request (I mean for our FNB accounts my colleague can login and do this in 5 min) by calling in, so the lady goes through all the details to tell me that my user 5 doesnt exist, but there is a user 6, sorry honey, like how does that make sense, how is there a user 5 but not 6??? So I told her that this is just ridiculous and please can I speak to her manager, not to complain about her but to complain about this archaic process. She left me on hold until my airtime ran out. I manage all the bank accounts and I can guarantee they will be moving to FNB were I have a relationship manager that I can contact day and night.