Approved but not finalised

I had an absolutely great experience with Maria Makhanya on a loan application, over a week ago. The application was approved and near finalisation, however the whole week went by and the loan was not finalised yet approved, I received coms today that the internal system had a error and the application needs to be cancelled and a new application must be submitted, this is such an inconvenience and time consuming, can the application not be finalised on yoir side as it will take another week, or should I just go ahead with another provider, this is not the fault of Maria but rather internal system problems