App**** For A Loan, Still Waiting On Feedback

<p>So I app**** for a loan for a small business on the Nedbank website. I received forms via email to fill out and hand in along with my payslip, ID and 3 months bank statement. I handed this into the Benmore branch on the 3rd of March and I awaited a response. I received nothing so I contacted the personal loans department directly to find out what the hold up is, after transferring me to 5 different people, I was told they received everything except the pre agreement forms which were emailed to me. I find this rather impossible as everything was sent to them altogether as I was sitting with the lady when she was sending everything. I then called the lady from the Benmore Branch and explained the problem to her, she then emailed everything again, the following day I called and I was told they cancelled my application because they hadn't received the pre agreement. I decided to go into the Benmore Branch and speak to the lady personally, she then sent the documents again right in front of me and told me to call them the following day and find out if they received it. I called and they guy told me he had received it. I called again yesterday to find out the status of the application, the guy on the phone told me that they had received my application and it has been sent to another department and I have to just constantly call them to find out the status of my loan application. Basically Nedbank is telling me that I have to wait a month to find out if my loan is approved or declined and I have to call to find out what's going on. Shouldn't someone from Nedbank rather call me and let me know what's going on. This is my first encounter with Nedbank and will definitely be my last.</p>