Application for submitted 90 days ago

I have a reasonable business account with Nedbank. I am low maintenance and have never complained. Our account is strong and poditive.I find it unacceptable when emails are not returned when I enquire about our overdraft facility application from October 2015.I have visited the branch five times to enquire on progress of our application only still to find the application was not submitted. I have offered and double checked that all the paperwork is in order with the business banker and still no call or email from the branch. I have just left the branch today only to be told that a mail has been sent to me to update details....3 months after I submitted the application form??? I don't have email and showed the business banker who said they would resend the email. Come on Nedbank...I have been a great customer to you and never ask for anything I am truly low maintenance, my account is strong. I don't deserve to have my application form sitting for 90 days with no answer or follow up by call or email. I even visited your branch five times and this still does not help. I am dispondent, disappointed and not feeling valued in any way. Come on Nedbank, remember I chose you for business.