EG
Edgar G

1 reviews | Active since Aug 2015

02 Feb 2018, 13:27

Application for SAA credit card.

I app**** online for a SAA premium credit card on 22 Jan to use to get into the lounges when I occasionally travel.

I started getting SMS from different numbers asking me to fax details to different fax numbers.

I asked for email communication, no reply. I called and emailed numerous times and even complained, each time Nedbank requested me to send my ID book that I have done on each occasion. Today I called again guess what? Resend ID!!!!!!

Incompetence!!!!!

0
Replies (2)
Nedbank
Nedbank's reply02 Feb 2018, 13:31
Official

Dear Edgar

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

EG
Edgar G's update09 Feb 2018, 12:51
Reviewer Update
Subsequently Nicolas from the Nedbank complaints department contacted me and thanks to his expert intervention the matter has been resolved and I have just taken delivery of my cards. Thank you Nicolas.