application

i called Nedbank for a new loan application and we did everything over the phone except that i needed to submit proof of residence and ID at the branch. at the branch i was assisted by Suzan Malinga which she confirmed that everything is alright, a day later i was advised that my proof of residence does not correspond with the one on the application form, i submitted my bank statement which clearly shows my address. the advise from Nedbank call center agent Lynn Naidoo is to the branch where the contract was signed and fix the address issue, the branch in question has advised the Suzan is on training and i cant be assisted, only her can assist.......