Appauling service from Service Champion

<p>I am an Events business owner who went to Galleria Mall branch on the 19th of July 2017 with my partners to open a club savings account. When my partners and I approached the bank I spotted the lady that usually sits at the front desk standing by the ATM&apos;s as I had seen her in the bank the a couple of weeks when I had come in to enquire about Business accounts. <br><br /><br><br />As I approached her I firstly noticed there was an elderly lady attempting to speak to her and she simply brushed her off and continued to play with the child she was holding and chatting to the child&apos;s mother. She then said &quot;bye my friend see you&quot; in Zulu. (ignoring clients and chatting on duty) When she was chatting to the friend she had a big smile on her face and when she turned to the elderly lady who patiently stood there waiting while she chats to her friend on duty, the smile faded and she asked the lady if she wanted help. <br><br /><br><br />I just stood there and watched, when she was done with the lady i approached her as well to ask which documentation was required to open a club savings account, she just looked at me and asked why I didnt go into the bank and instead of following her to the ATM&apos;s. I told her I didnt follow her I assumed I could ask her since i know she works for the bank before I go in and wait long to be assisted with incorrect documentation, she just said &quot;Bhuti awungene ebank angisebenzeli emnyango&quot; and left me standing there. She said that witj such an attitude and ger facial expression spoke volumes of irritation. One of my partner&apos;s had gone inside and asked the other lady at the front desk what the requirements are but I was so upset I couldnt spend another minute there. We left for Standard bank <br><br /><br><br />I was planning to move my business account to Nedbank and had recieved excellent service from the Business Banking call centre when I enquired about business accounts and had planned to give them a call today to set up an appointment but this lady left a sour taste in my mouth about Nedbank. <br><br /><br><br />Worst of all her title is Service Champion, job description aside as an african respect for the elderly is important. What does a service champion do really at Nedbank if this is the service we ought to recieve. Her name bagde said Mel Bhengu, I have acquantances who have accounts at Nedbank and I will share this experience with everyone I know. <br><br /><br></p>