APPAULING SERVICE FROM NEDBANK CREDIT CARD DIVISION

I app**** for gold credit card limit on 5 Jan and link was send for me to send either bank statement or payslip, so i emailed the 3 months payslips to *** reference number: *** and was advised that i will receive response in 5 days. on 12 Jan i made telephone enquiry to *** and the consultant informed me that it was approved and the funds will be deposited on 13 Jan. Today 14 Jan when i make a follow up i was dismayed to be informed that my payslips where only received on 12 Jan and application is not even processed. This is really a bad service from Nedbank, they promised that in 5 days i will receive response from there, and they didn't keep to their promise or atleast make a follow up with the client if there is a delay. What annoys me the most is for a consultant to give false information. I am so dissappointed with Nedbank and their non service, they should copy from other Bank and communicate better with their customers and keep their promises.