Appauling Customer Service

I completed a recall form which I mailed back to the the respective department on the 11th December 2020. I have not received any feedback from the department and decided to send an email to *** requesting assistance on the 30th December 2020 and received a call from one of the consultant who advised he will follow up with the department and revert back. Till this day I still do not have any feedback with regards to recalling of funds paid on the 23 November 2020. This is really poor service