Appauling credit card division service

<p>Nedbank credit card contacted me with the intention of offering me their card, which I've accepted did an approximately 20min application telephonically the sales agent requested supporting documents which I emailed on the same day of the telephone call. Subsequently I received sms stating that I should send the documents to the docs email. Again, I emailed the supporting documents within the 5 days as stated. It all went silent for approximately more than 2 weeks. Having remembered the application I contacted Nedbank and I was informed that the application has been declined because I was not found, im not sure where I was not found as I have not received sms, email or voicemail notice from Nedbank. After this ordeal another sales agent advised that we should do the reapplication telephonically again, which I did for another 20 min answering every single question as before. The same process unfolded again and to my demise 3 weeks later I call and the same answer is given again that I was not found again. This is after I've followed up with the sales agent numerous times via email and given assurance that I will receive communication. It has taken Nedbank Credit Card Divison 2 months to find me apparently and I am not available but the sales agents are able to find me. If this is how the division treats its customers or potential then I'm happy to let go of your services and also request not to do any telemarketing to my number that is not accessible apparently. It also appears that the credit card help desk is not able to communicate with its sister division which verifies documents. All I received was sorry for the inconvenience, double inconvenience on the same matter in a same period of time. </p>