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abicramp A

1 reviews | Active since Jan 2017

05 Jan 2017, 11:54

Apparently when you leave the country your custom no longer matters

<p>I am South African currently working in the UK. I have contacted Nedbank (I cant even count how many times now) to try and change my mobile banking details so i can actually do an EFT from my South African account. Not only have I wasted a huge amount of international calling charges but ALL I want to do is change the cell phone number attached. Every time I call it's the same thing</p> <p>"You need to go into your nearest branch"<br />"I cant I dont know when I will be back in South Africa"<br />"Oh, give me your number and let me call you back"<br />NO ONE has EVER called me back, emailed me or contacted me about this. <br />I understand this is not normally how it works but it would be nice if someone actually got back to me with a plan because amazingly- I DO NEED TO ACCESS MY MONEY!</p>

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Replies (1)
Nedbank
Nedbank's reply05 Jan 2017, 12:19
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team