1 reviews | Active since Jan 2017
Apparently when you leave the country your custom no longer matters
<p>I am South African currently working in the UK. I have contacted Nedbank (I cant even count how many times now) to try and change my mobile banking details so i can actually do an EFT from my South African account. Not only have I wasted a huge amount of international calling charges but ALL I want to do is change the cell phone number attached. Every time I call it's the same thing</p> <p>"You need to go into your nearest branch"<br />"I cant I dont know when I will be back in South Africa"<br />"Oh, give me your number and let me call you back"<br />NO ONE has EVER called me back, emailed me or contacted me about this. <br />I understand this is not normally how it works but it would be nice if someone actually got back to me with a plan because amazingly- I DO NEED TO ACCESS MY MONEY!</p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
