Appalling services rendered by Nedbank

Appalling services rendered by Nedbank

Collection of my Credit / American Express Card – issues.

Please be informed that my spouse and I was at your Nedbank Trade Route Lenasia branch on the 27.08.2021 to collect our Credit / American Express cards. We received an SMS for collection, however as usual the service level at this branch is a major concern. *********** employees and no client services rendered by the Branch Manager. We waited 45 minutes in the branch to be attended to and was then told that my spouse’s cards is ready for collection and not mine. I was at the branch again today 02.09.2021 and was told that the system is offline from 09:00am this morning and they cannot attend to my request. The cost of travelling twice to the branch and the inconvenience of no service rendered is totally unacceptable. I have uploaded this appalling service rendered by Nedbank on all social media platforms and Hello Peter. I want the Management / Regional Manager to investigate this non-conforming service rendered and provide the corrective action that will be taken. Failure to deal with this complaint within 48 hours, I will close all my accounts with Nedbank and move over to FNB who values customer services and surely will provide a unique service and support.